Getting the right care

 

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NHS building

As we emerge from the pandemic, the NHS in Oxfordshire and elsewhere is experiencing increased demand for health services – locally, there has been a 30 per cent rise in requests for appointments to see a clinician at GP practices.

Please remember, GP reception staff are skilled members of the health care team. They have to ask questions to direct patients to get the care they need from the right person at the right time. Reception staff may not be able to help with hospital appointments or results that have not yet arrived.

Our message to everyone who contacts our practice is to continue being kind to staff, show them respect and, if you need to visit the surgery please follow social distancing guidelines where possible and wear a face mask.

You can help us and help yourself by making sure you get the right care, in the right place, at the right time appropriate your needs. Always dial 999 in a life-threatening emergency. If you need help with minor injuries at any time or urgent care when your GP practice or community pharmacy is closed visit NHS 111 Online or dial 111 if you do not have internet access.

If patients or their family or carers want to highlight an issue about their care please approach the practice in the first instance so we can investigate and help resolve it. Or you can take a complaint to NHS England and they will manage your complaint for you. Information on the NHS England complaints process and the information they will need to manage your complaint can be seen by visiting the nhs website or phoning 0300 311 22 33

Published: Nov 16, 2021