Practice Charter

Our responsibility to you

• We will treat you with courtesy, respect and sensitivity
• We will endeavour to maintain the highest standards of medical practice at all times
• We will keep the consultation and your computer written records confidential
• We will provide you with same-day emergency care by a doctor or nurse

Your responsibility to us

• We ask that you treat doctors and staff with courtesy, respect and sensitivity
• We ask that you arrive on time for your appointment and telephone us if you are unable to come so that it can be offered to another patient
• We ask that you do not smoke or use mobile phones in the building
• We ask that you do not bring drugs, alcohol or dogs, except guide dogs, into the building