The NHS App




St Bartholomew & Holloway Medical Practice would like to invite you to use the NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.


Image of the NHS App


Are you looking for the NHS COVID-19 app? Go to


What the NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

Help using the NHS App

If you receive an error code  (e.g. 3h5hg5 or CID7001) or if you have any technical queries regarding the NHS App, please raise a ticket here.

Scam - The NHS App will never ask for your bank account or card details. To ensure that you are accessing the correct NHS App, you can visit NHS Counter Fraud Authority which provides useful tips on how to stay vigilant against fraudulent text messages.

If you receive a call and suspect it to be fraudulent, hang up. If you are suspicious about NHS Covid Pass or vaccine certificate fraud you can stay 100% anonymous by contacting Crimestoppers online or by phone at 0800 587 5030.


How to verify your identity in the NHS App

NHS App - NHS Login using Photo ID

NHS App - NHS Login without using Photo ID


Other services in the NHS App

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

  • message your GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.


Download the app:

App store download

Google App Download   


Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.