When We Are Closed
You can get help and advice 24/7, even when we are closed, where you will receive a response from the surgery by the end of the next working day.
When the practice is closed, a recorded message will give you the option of calling NHS 111 to speak to the Out of Hours provider for emergency treatment or advice which is commissioned by The CCG.
Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999.
About NHS 111
NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergency, you should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service.
Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.
The NHS 111 service is available 24 hours a day, 365 days a year.